Terms & Conditions

Download general terms and conditions

Article   1 – Identity of the seller
Article   2 – Applicability
Article   3 – Our offer and your order
Article   4 – Right of withdrawal
Article   5 – Price
Article   6 – Payment
Article   7 – Conformity and warranty
Article   8 – Delivery
Article   9 – Force majeure
Article 10 – Intellectual Property
Article 11 – Complaints and disputes

Article 1 Identity of the seller

Croes-Beusen gcv (Het Spelhuis)
Muizenstraat 51
3520 Zonhoven (Belgium)

info@spelhuis.be
+32 (0)11 988 260

Enterprise number: 0695741903
VAT: BE0695.741.903
IBAN: BE05 7360 4509 6475

Article 2 Applicability

Our general terms and conditions apply to every offer from us as a Web Shopkeeper to you as a Consumer (any natural person who acquires or uses products or services placed on the market exclusively for non-professional purposes).
We deliver our products all over the world. If you have specific questions about delivery in your country, you can contact us.
To place an order, you must be at least 18 years old. If you are not 18, we ask you to have the order placed by your parents or legal guardian. If we notice that an order has been placed by a minor, we can refuse this order.
Placing an order on the website is considered as an explicit acceptance of our general terms and conditions of sale, which are always available on the website.
If you order online, we will also send you a copy of these terms and conditions together with the order confirmation or at the latest upon delivery in a format that you can save or print. We recommend that you always do this.
If additional special conditions apply in addition to these general terms and conditions, the above also applies to those special terms and conditions. If our general terms and conditions conflict with those special terms and conditions, you as a consumer can always invoke the most advantageous text in your favor.

Article 3 Our offer and your order

If an offer has a limited period of validity or is subject to certain conditions, we explicitly state this in our offer.
We always describe as fully and accurately as possible what we sell you and how the ordering process will proceed. In any case, the description is sufficiently detailed to allow you to make a good assessment. If we use images, they are a true representation of the goods and / or services offered. However, making mistakes is human, and if we are obviously mistaken, we are under no obligation to deliver to you.
Your order is complete and the agreement between us is final as soon as we confirm your order by email and as soon as we have received approval from the card issuer for your payment transaction with credit or debit cards. We accept Visa, MasterCard, Maestro, Bancontact, bank transfer, Paypal, iDEAL. If the issuer of your card refuses to agree to your payment to us, we cannot be held responsible for delays in the delivery and / or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
To purchase a product, add the product to your shopping cart. Afterwards you enter your contact details and billing information. Then you choose your method of delivery: send to a specific address or pick up in our store in Zonhoven. In the last step you get an overview page, you accept our terms and conditions and you confirm your payment by pressing the order button with the caption “order with payment obligation”. Once you have completed these steps, your purchase is final.

Article 4 Right of withdrawal

If you buy goods or services from us, you have the right to decide that you do not want to keep the goods for 14 days from the delivery or the conclusion of the contract. You can then return your order without paying a fine and without giving any reason (you pay the costs for this yourself). You have 14 days for this after you have registered the return. Within 14 days after we have received your order back or you have indicated that you want to cancel the agreement, we will refund the full purchase price by bank transfer.
The direct costs of returning the goods are therefore at your expense. We will indicate what the cost price is or make an estimate if this cannot be reasonably calculated in advance. If desired, we can provide you with a shipping label. The costs for this are clearly communicated in advance and deducted from the amount to be refunded.
We may wait with a refund until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first.
During the first 14 days after delivery, we expect you to handle the order and packaging with care. If you still want to be able to return the goods as described above, they must be undamaged and must be in the original packaging (eg the foil around the games must not be removed), including all accessories supplied.
You can return your return package by post or by courier or drop it off at our store in Zonhoven.
To exercise your right of withdrawal, both in the case of delivery of services and delivery of goods, quickly and correctly, you can submit your application via https://www.spelhuis.be/retouren.

Article 5 The price

During the period that we state in our offer, our prices do not change, except for price changes due to changes in VAT rates.
Our prices include all taxes, VAT, taxes and services. So you will never be faced with surprises. We can decide to charge the shipping costs in addition to the purchase price. In that case, we always report this before you place your purchase definitively.

Article 6 Payment

We can only accept payment via the payment modules on our website. We accept Visa, MasterCard, Maestro, Bancontact, bank transfer, Paypal, iDEAL or payment upon collection.
To guarantee a safe online payment and the safety of your personal data, the transaction data is sent encrypted with SSL technology over the internet. You do not need any special software to pay with SSL. You can recognize a secure SSL connection by the "lock" in the bottom status bar of your browser.

Article 7 Conformity and Warranty

We guarantee that our goods conform to your order and meet the normal expectations that you may have taking into account the specifications of the product. We also guarantee that our goods comply with all existing laws at the time of your order.
In addition, we apply the statutory minimum warranty period of two years with regard to the delivery of goods if the goods do not comply with the order placed. This means that in the event of defects or defects in the good, it is repaired or replaced free of charge up to 2 years after delivery.
As far as possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive, impossible or cannot be carried out within a reasonable period of time, you have the right to demand a price reduction or the termination of the sales agreement.
If the defect or defect manifests itself within 6 months after delivery, this is deemed to have already existed before delivery, unless we can prove the contrary. After 6 months you will have to prove yourself that the defect was already present at the time of delivery.

Article 8 Delivery and implementation

All goods and services are delivered to the address indicated by you in your order.
When all items of your order are in stock, your order will be delivered to your delivery address in 1 to 2 working days. When an item is not in webshop stock (e.g. with pre-orders), it is offered 1 to 2 working days after the item is in stock with us, usually this is on the release date. We will inform you about the delivery time in your order confirmation and on the product page.
Deliveries are made on Monday, Tuesday, Wednesday, Thursday and Friday. For an additional charge, deliveries can also be made on Saturday.
We work together with GLS for our deliveries. You can consult the rates for shipments here.
If we cannot deliver on time, we will always notify you before the scheduled delivery period has expired. If we do not do this, you can cancel your order free of charge. In that case, we will refund you no later than 30 days after termination.
Our shipments are always at our risk. So you don't have to worry about goods lost in the mail. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transportation.
If the goods delivered by us were damaged during transport, do not correspond with the items stated on the delivery note or do not match the items you ordered, you must report this as soon as possible and certainly within 3 days and the items return it to us within 14 calendar days of receipt.
If the package is delivered damaged (clearly visible damage to the packaging box), this must be reported to the delivery person upon delivery and noted when signing off; If this is not done, we cannot be held liable for any damaged products in the packaging. In addition, photos of the packaging and contents must be taken and provided to us for complaint handling.
We cannot be held responsible for any consequential damage due to late delivery or non-delivery by the carrier that appointed the company. Our liability in such cases is limited to the value of the items shown to have not been received by the customer.

Article 9 Force majeure

In case of force majeure, we are not obliged to fulfill our obligations. In that case, we can either suspend our obligations for the duration of the force majeure or terminate the agreement definitively.
Force majeure is any circumstance beyond our control and control that prevents the fulfillment of our obligations in whole or in part. This includes, among other things, strikes, fire, business failures, energy failures, failures in a (telecommunications) network or connection or used communication systems and / or the unavailability of our website at any time, non-delivery or late delivery of suppliers or other third parties engaged, ...

Article 10 Intellectual property

Our website, logos, texts, photos, names and generally all of our communications are protected by intellectual property rights held by us, our suppliers or other rights holders.
It is prohibited to use and / or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc. without our prior and express written permission.

Article 11 Complaints and disputes

We always hope that all our customers are 100% satisfied. If you still have complaints about our services, you can contact us at sven@spelhuis.be. We do everything we can to handle your complaint within 7 days.
If we still can't figure it out together, you can go to SafeShops.be as a consumer. SafeShops.be will mediate between the consumer and the seller if the complaint is well-founded at first sight. You can reach them via the complaint form at https://www.safeshops.be/nl/consumers-complaints/ or in writing: Kapelsesteenweg 195/1, 2180 Ekeren. Info@SafeShops.be
All agreements that we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law and in the event of disputes, only the court of Hasselt has jurisdiction. If, for reasons of international law, another law applies, the interpretation of the current general terms and conditions will primarily refer to the Belgian Market Practices and Consumer Protection Act.
In the event of an out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is authorized to receive any request for out-of-court settlement of consumer disputes. The latter will in turn either process the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl
In the event of disputes of a cross-border nature, you can also appeal to the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr